Billing Terms and Conditions
30-Day Hassle-Free Returns
At SleepSenseWell, we want you to feel confident about every purchase. If something doesn’t meet your expectations, we offer a simple and stress-free return process.
Return Policy Summary
● Return Period:
You have 30 days from the date your order arrives to send items back.
● Item Condition:
Returned products must be unused, in their original condition, and sent back with all original packaging.
● Easy Process:
Our support team is here to guide you through every step of your return.
Return Costs
● If the Product Is Defective:
There is no cost to you when an item is incorrect, damaged during shipping, or arrives with a defect.
● If You Change Your Mind:
For returns due to personal preference—wrong item chosen, the fit isn’t right, or you simply no longer want it—the customer is responsible for the actual return shipping cost.
Return shipping fees are non-refundable.
How to Send a Return
-
Reach Out to Us:
Email info@SleepSenseWell.com with your order number and the reason for the return. -
Prepare the Item:
Securely pack the product in its original box or packaging, including tags, accessories, and any paperwork. -
Ship the Package:
Follow the instructions in your return authorization email and drop the package off with the designated shipping carrier.
Refund Timeline
● Review:
After we receive your return, we’ll check the item to make sure it meets our return guidelines.
● Refund:
Once approved, your refund will be issued. Most banks and payment providers take up to 7 business days to process the credit.
Exchanges
Need a different size, color, or item? Just contact us—we’re happy to help you exchange your purchase quickly.
Items Not Eligible for Return
For safety and hygiene reasons, certain products cannot be returned. These items will be clearly labeled as non-returnable on their product pages.
Contact Details
Brand:
SleepSenseWell
Address:
https://www.google.com/maps/search/?api=1&query=577+Varsity+Road,+South+Orange,+NJ
Email:
info@SleepSenseWell.com
Phone:+8623709931
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)
We usually respond to emails within 1–2 business days.